#West elm capital one phone number how to

In disbelief, I called the store, and of course they told me that only customer service can do it. WHAT? ISNT THAT WHAT CUSTOMER SERVICE IS FOR? SHE WAS COMPLETELY POWERLESS IN WHAT SHE CAN DO. Also asked Asia to cancel the order that was placed with the store 30 minutes ago because no discount was given, she told me she couldnt and only store can do it.

Hello? not confident to give out your names? It took her good 10 minutes to give out the names, only first names, no last names. I asked Asia for her and her managers name and she kept refusing. EVEN IF IT WASNT, SINCE YOUR EMPLOYEE HAD ALREADY DONE IT, ARENT YOU SUPPOSE TO HONOR IT? I wanted to talk to CHRISTIE myself but she kept hiding behind associates (Asia) back and wouldnt talk to me directly. WHAT? HELLO? YOU MEAN YOU ARE BACKPEDALLING YOUR WORDS AND DO NOT TAKE RESPONSIBILITY FOR YOUR OWN EMPLOYEES ACTION? FOR THAT JUST 20%? ASIA WAS KEEP SAYING THAT SHE WASNT SUPPOSED TO GIVE ME THAT DISCOUNT. the associate named Asia talked to her manager CHRISTIE and claimed that THEY CANNOT GIVE ME 20% DISCOUNT AND ALSO CANNOT HONOR ORDER #301690416393 THAT ONE OF THEIR ASSOCIATE CREATED EARLIER. She gave me 10 days to complete the purchase so I called customer service again to complete the purchase an hour later. Look at the delivery date:ĭO NOT WASTE YOUR TIME AND MONEY IN THIS COMPANY! The WORST CUSTOMER EXPERIENCE I’ve ever experienced!!!One of the customer service associate guaranteed me 20% discount on an item that was on sale because their website was having glitches. Now, look at the invoice I received for a couch I have already cancelled due to the above. Do not order from them unless you’d like a similar experience. Waiting 5 months to receive an item seems absolutely unacceptable, but then not honoring the promised (and measly) 15% discount is just egregious insult to injury.

#West elm capital one phone number how to

Before I could even initiate a conversation about how to address all of the poor service outlined above, my credit card was charged for the full purchase price, despite Christopher’s promise.* When I contacted West Elm to address this, Jamie said they would not honor even their initial, feeble offer of 15% to assuage my anger at this entire experience.This is not the first outrageous story I’ve heard about ordering couches from West Elm. 25 that is) I received a call and email that the item was ready to be delivered. 18 (I’ll allow you to note for yourself how far past Dec. But it gets worse.* I began to email to complain about my experience and was contacted by several people at customer service, many who said they were sorry, but only one person offered to help and to compensate me for my trouble.* After several back-and-forths, Christopher E wrote: “I have added your order number to my follow-up folder, so that I can credit you 15% of the order total, because of the inordinately long wait for scheduling and delivery.” After disrupting, and planned to address this amount when the item was ready to be delivered.* Yesterday, Jan. 5? At this point, are you also shocked when I tell you I’d heard nothing from West Elm to explain or inform me of the delay? At this point, you shouldn’t be. 5.* Are you shocked when I tell you the couch didn’t arrive on Jan. I called again and was told the couch would arrive Jan. However, Christmas Day the couch still was not here.

(Was it being delivered by Santa? I digress). At this time, they told me it would be delivered on Christmas Day. But I really wanted the couch, so I decided it was worth the ludicrous wait.* At the end of the 4-month period, I hadn’t heard from West Elm at all, so I called them to find out when my couch might be arriving. Heres why:* Does it seem reasonable to you that a very well-known, high-end furniture retailer would routinely require customers to order furniture that won’t arrive for approximately 3-4 months? No? Me either. However, after ordering the couch in September 2017 (you read that right: a full 5 months ago!) I do not have the couch. But that only ever matters if you actually get the furniture in the first place.

DO NOT BUY FROM WEST ELM! Sure, their furniture looks nice.